Skip to content


Your cart is empty

Return and Exchanges

The customer can exercise the right of withdrawal within 14 days of receiving the order. 

To start the return procedure, it is required to complete the online procedure where the customer can choose whether to return the entire order or specific items that for any reason do not meet expectations. 

The products must be returned in the same conditions of receipt: unused, with all the labels related to the product, with the original packaging and any accessories. 

The return shipping costs are charged to the customer except the case in which the product received is defective. 

The customer has the right to return a product received with verified defects free of charge. If the garment received has defects, you must send an e-mail to the address attaching an image of the defective product and indicating the order number to facilitate the return procedure. 

It is advisable to pack the return carefully in the original packaging and to keep the courier's shipping receipt to track the shipment and to be able to track the package in case of loss. 

The approval of the return is subject to control by Il Lanificio which will verify the integrity of the goods and will then proceed with the refund or change of size, shipping of the item changed is free of charge. 

If the goods do not comply with the above requirements, the return may be refused.

For UK returns all taxes and duties are at the customer’s expenses.

If you need more information or support please contact our customer service.

The refund will be made within 14 working days from the approval of the return on the same payment method used in the order confirmation. The accounting for the refund may vary depending on the method used. In case of payment by bank transfer, the customer must indicate the details on which he wishes to receive the refund (account holder name, IBAN and bank). 

It is possible to return items in Il Lanificio stores only (except San Marino and Mendrisio's stores) if the customer intends to request a change in size or color. It is not possible to return an item in-store and request a cash refund. Before proceeding with the return in the store, the customer must send an e-mail to the address to open the return procedure.

Return procedure

To request a return, send an email to the address indicating the order number, the email address and the ZIP code entered at the time of the order (shown in the Order Confirmation e-mail) and the products to be returned (item code and size).

After receiving the return opening confirmation email, pack the package in the original packaging (if present), check that the goods are in the same state of receipt and ship to:

Via Cernaia,40
Biella (BI) 13900

After the shipment of the package, send the shipment tracking number to the same return opening email address.

When the package arrives in our warehouse we will communicate the result of the return and we will proceed with the refund.